My SLA-Focused Services

I believe in accountability and transparency. My Service Level Agreement (SLA) model offers clear response times, measurable performance metrics, and proactive IT management—designed specifically for a one-person MSP.

Proactive Monitoring & Alerting

  • Automated Alerts: Notifications triggered when critical thresholds are exceeded.
  • Timely Acknowledgment: I acknowledge critical alerts within 2 hours during business hours.
  • System Health Checks: Scheduled weekly or monthly reports highlighting potential risks.

I rely on automated monitoring tools to run continuously, so I can quickly intervene before small issues become big problems. My approach ensures minimal downtime without the overhead of a 24/7 team.

Help Desk & Remote Support

  • Business Hours Coverage: 9:00 AM – 5:00 PM, Monday to Friday.
  • SLA-Driven Response: High-priority tickets addressed within 4 hours.
  • Dedicated Ticketing: Track your requests and resolution progress in real time.

As a solo MSP, I focus on providing attentive, personalized support. If you need help outside of normal business hours, we can discuss extended coverage options in a custom SLA.

Network & Security Management

  • Regular Updates & Patching: Scheduled maintenance for stability and security.
  • Threat Monitoring: Automated scans with manual follow-up for confirmed threats.
  • Security Best Practices: I can help set up policies and procedures to reduce vulnerabilities.

I adopt industry best practices to keep your network secure. My solo status doesn't compromise quality—my focus is on responsiveness, consistency, and clear communication.

Data Backup & Disaster Recovery

  • Daily Backup Verification: Automated checks to confirm data integrity.
  • Recovery Objectives: Defined RTO/RPO targets aligned with your needs.
  • DR Drills: Periodic simulations to ensure reliable restoration.

I make sure your data is backed up regularly and can be restored promptly if disaster strikes. You’ll know exactly how fast I can get you back up and running.

Strategic IT Consulting & Advisory

  • Quarterly Reviews: Performance analysis and roadmap planning.
  • Technology Roadmapping: Targeted recommendations to enhance efficiency.
  • Budget & ROI Analysis: Guidance on maximizing your IT investments.

My advisory services help you see the bigger picture and plan effectively for the future. Together, we can align your IT strategy with your business goals.

Custom SLA Tiers & Add-Ons

  • Base SLA: Core coverage within business hours and standard response times.
  • Enhanced SLA: Faster response goals and optional extended-hour coverage.
  • Fully Custom: Tailored to your unique needs, subject to my availability.

I understand every business is different, so I offer flexible SLAs. We’ll work together to balance coverage, cost, and responsiveness in a way that supports your immediate and long-term goals.

Need a specific solution? Contact me to discuss how I can tailor an SLA to fit your business requirements.